Why is Hate so Popular? Airline Edition
"Your KLM flight Montreal to Amsterdam has been cancelled."
"KLM is now looking for an alternative…"
We're heading to the airport in ten minutes!
"…or you can choose a new flight yourself online."
In ten minutes!!
Fortunately, before totally freaking out, I read the next email that came from KLM.
"Dear Reymond, Attached to this email is your ticket to Madrid. Enjoy!"
I scanned the email quickly, reasonably certain that I understood it, and forwarded it to my wife's phone (as I live in the dark ages) so we could read all the remaining details later at the airport so we wouldn't be late for the flight to Montreal.
It was a little bit of a crazy day, but KLM took care of us. They had a problem, and they made it right, and they did it with a smile on their face. I'm sure they took a significant loss on this, but they respected their obligation to us.
Thanks in large part to the efforts of KLM, we had a wonderful two weeks in Spain.
So thanks, KLM, from me to you.
ps. Other players in the effort to make our Spain travels enjoyable were:
Loco2.com - a great way to book Spain train tickets online, easily and in English for those of us who are not well-versed in the Spanish language.
Veoapartment.com, where we found our accommodations in Seville and Granada, which were both excellent.
Hotel Santa Isabel in Toledo - fantastic rooftop view.
Hertz - rented a car in Seville and dropped it in Madrid; but for a few minor hiccups (someone was training that day so it took a little extra time, and the drop off at Atocha could be better marked or more easily explained when renters are planning to drop a car at Atocha, because Google's directions will take you directly into the taxi area, where the taxi drivers are not easily amused - not that I would know any of this), it was a reasonably streamlined experience.
Alavera de los Baños in Ronda - a fabulous hotel with character and wonderful hosts.